Terms of Service
Effective Date: January 1, 2026
Welcome to PracticeFront! These Terms of Service ("Terms") govern your use of PracticeFront, a data governance platform that gives dental practices complete visibility and control over their data. By accessing or using PracticeFront, you agree to be bound by these Terms.
1. Overview of the Service
PracticeFront is a data governance platform for dental practices. We provide a centralized dashboard for managing third-party service access, HIPAA-compliant audit logging, and secure data synchronization with your Practice Management System (PMS). Our platform integrates with Open Dental, Dentrix, Eaglesoft, and other leading PMS solutions.
2. Account and Access
Access to PracticeFront is managed at the practice level. Practice owners and administrators can invite staff members and assign role-based permissions. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
3. Billing and Subscriptions
PracticeFront offers monthly subscription plans billed per practice. We use Stripe for payment processing and store only necessary billing metadata (customer ID, subscription ID, last 4 digits of payment method). Full payment details are managed securely by Stripe. You may cancel your subscription at any time, with access continuing through the end of your billing period.
4. HIPAA Compliance and Data Security
PracticeFront is designed to support HIPAA compliance for dental practices. We maintain comprehensive audit logs of all data access, encrypt data in transit and at rest, and implement role-based access controls. However, you remain responsible as a Covered Entity for your overall HIPAA compliance, including proper Business Associate Agreements with third-party services you authorize through our platform.
5. Third-Party Service Integration
PracticeFront enables you to authorize third-party services (such as insurance verification, patient communication, and analytics providers) to access specific data from your PMS. You grant these services access at your discretion, and you may revoke access at any time through your PracticeFront dashboard. We are not responsible for how third-party services use data you authorize them to access.
6. Data Ownership and Usage
Your practice data belongs to you. PracticeFront does not claim ownership of any patient data, practice information, or other content synchronized through our platform. We use your data solely to provide the service, maintain security, and generate anonymized analytics to improve our platform. We never sell or share your data with third parties for marketing purposes.
7. Service Reliability and Support
We strive to maintain 99.9% uptime and provide timely support for technical issues. Scheduled maintenance will be communicated in advance when possible. Support response times vary by plan tier, with priority support available for Enterprise customers.
8. Acceptable Use
You agree to use PracticeFront only for lawful purposes and in compliance with HIPAA and other applicable healthcare regulations. You may not attempt to circumvent security measures, access other practices' data, or use the service in ways that could compromise patient privacy or system integrity.
9. Termination and Data Retention
Either party may terminate this agreement with 30 days' notice. Upon termination, we will retain audit logs as required by law (typically 6 years for HIPAA compliance) but will delete synchronized PMS data within 30 days unless you request otherwise. You may export your audit logs before termination.
10. Limitation of Liability
PracticeFront is provided "as is" without warranty of any kind. To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.
11. Modifications to Terms
We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of PracticeFront after changes constitutes acceptance of the updated Terms.
12. Contact
For questions about these Terms or our service, contact us at daniel@practicefront.com.