Skip to main content
practicefront

Terms of Service

Effective date:

1. Agreement to Terms

These Terms of Service ("Terms") form an agreement between you and PracticeFront("PracticeFront," "we," "us," or "our") governing access to and use of the PracticeFront website, dashboard, desktop companion, on-premises connector, APIs, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms. If you accept on behalf of an organization or dental practice, you represent that you have authority to bind that entity.

2. The Service

PracticeFront is a practice data product and practice-health dashboard. The Service may include: (a) a web dashboard for organizations and practices; (b) a desktop companion and Windows connector that syncs data from a practice management system (PMS); (c) cloud normalization and storage of synced practice data; and (d) practice-authorized connections that allow vetted service partners to access permitted data.

We may offer additional products later (for example membership billing or revenue-cycle tools). Those offerings may be subject to additional terms. We may change, suspend, or discontinue features with reasonable notice where practicable.

3. Accounts and Organizations

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your account and for authorized users you invite to your organization or practice. You must promptly notify us of suspected unauthorized access.

Organizations may manage multiple practices. Practice administrators control membership, connector enrollment, and partner connections for their practice within the permissions we provide.

4. Practice Data Ownership and License

As between you and PracticeFront, the practice (customer) owns its PMS-derived practice data, including protected health information (PHI) synced from the PMS. PracticeFront does not claim ownership of that practice data.

You grant PracticeFront a limited license to host, process, transmit, normalize, display, and otherwise use practice data solely to provide, secure, and improve the Service, including as a business associate where HIPAA applies. You represent that you have the rights and authorizations needed to sync practice data into the Service and to grant partner access you configure.

5. Partner Connections and Data Sharing

Partner access to practice data requires practice authorization. Practices control which partners connect and what data categories those partners may access, subject to the permissions and controls available in the Service. Practices may revoke partner access; upon revocation we will terminate that partner's access through the Service within a commercially reasonable time.

Partners are independent parties. PracticeFront is not responsible for a partner's own products, advice, or use of data outside our platform once duly authorized access has been provided, except as required by an applicable business associate agreement or law.

6. Acceptable Use

You will not, and will not allow others to:

  • Use the Service in violation of law, professional obligations, or these Terms
  • Attempt unauthorized access to other tenants' data or systems
  • Abuse APIs, bypass rate limits, or disrupt the Service
  • Reverse engineer, scrape, or copy the Service except to the limited extent allowed by law
  • Upload malware or content you do not have rights to process
  • Misrepresent your identity or affiliation

We may suspend access for suspected violations to protect the Service or others.

7. Fees

Some plans (including multi-location or DSO access) may require fees described at purchase or in an order form. Beta or early access features may be offered at no charge or under special terms. Unless otherwise stated, fees are non-refundable. You are responsible for applicable taxes. We may change pricing with notice for renewal periods.

8. HIPAA and Business Associate Agreements

Where the Service involves PHI, a separate business associate agreement ("BAA") may be required before production PHI processing or partner PHI sharing. If you are a covered entity or business associate, you must ensure an appropriate BAA is in place as required by HIPAA and our onboarding process.

If a signed BAA conflicts with these Terms regarding PHI processing, the BAA controls for those PHI processing terms.

9. Disclaimers

Pillar scores, practice-health indicators, partner performance signals, and similar insights are informational triage tools only. They are not medical advice, clinical judgment, diagnosis, or a substitute for professional decision making. You remain solely responsible for clinical, operational, and compliance decisions.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRACTICEFRONT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation or that the Service will meet every requirement.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRACTICEFRONT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW, PRACTICEFRONT'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO PRACTICEFRONT FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR ONE HUNDRED U.S. DOLLARS IF you have paid nothing).

11. Termination

You may stop using the Service and request account closure. We may suspend or terminate access for material breach, legal risk, non-payment, or misuse. Upon termination, your right to use the Service ends. We will handle practice data return or deletion in accordance with our Privacy Policy, any applicable BAA, and law. Sections that by nature should survive (including ownership acknowledgments, disclaimers, liability limits, and governing law) will survive termination.

12. Changes, Governing Law, and Contact

We may update these Terms from time to time. We will post the updated Terms with a new effective date and, for material changes, provide additional notice when required. Continued use after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Utah, USA, without regard to conflict-of-law rules. Courts located in Utah, USA, will have exclusive jurisdiction, except where prohibited by law.

Questions about these Terms: legal@practicefront.com.